We are not responsible for packages that are missing after delivery. If a package is marked as delivered and you can not locate your package, contact us within 3 days of delivery. We will work with the carrier to help locate your missing package. Please note that we are not responsible for address mistakes made by you.
Regarding Signature Requirement
A Direct Signature will be required for orders over $700.00 or at our discretion.
Someone at the recipient’s address must sign for the delivery. Direct Signature deliveries are made to the address on the mailing label, NOT to an individual recipient. If no one is at the address to sign, our carrier may reattempt the delivery.
If this will be an issue, please consider having your package delivered to a neighbors house or to a FedEx "Hold At" location. If your parts are returned to us because our carrier was unable to obtain a signature, you will be refunded for your order minus all shipping costs, return shipping and a 15% restock fee.
Where We Ship To
When Will My Order Ship
We only ship to addresses located in the United States. If you would like to have your parts shipped anywhere else, you will need to find a freight forwarder.
We do not offer any international shipping options. Most items will ship via FedEx and UPS.
We ship out Monday through Friday excluding national holiday's. Our cut-off for same-day shipping is 12:00 PM Central Time but we can usually get orders placed up to 3:00 PM out on the same day.
If we receive your order by 12:00 PM Central Time, chances are great that it will ship out that same day but rarely, we will receive multiple orders for the same part and will need a little extra time to transfer parts from our secondary warehouse which is located a couple of hours away. In that instance, your parts may not ship until the following business day.
Shipping Addresses
Order & Delivery Updates
Please provide your physical street address for shipping and delivery when ordering. Providing a PO Box only can result in a cancelled or delayed order. Please make sure your address is entered correctly. If your address needs corrected after your package has shipped, you will be billed $19.50 for the address correction fee.
You will receive an email confirming when your order is received, when it is processing and when it has shipped. Tracking is generally provided within several hours of order processing. We will remind you via email when your order is out for delivery and also when your order has been delivered. If you are not getting the update emails, please call us during business hours to confirm your email address with us.
Out of Stock Items
Shipping Costs
We strive to maintain an accurate stock count on our website but from time to time, it may not reflect actual availability. If a part is out of stock, we will contact you immediately with a lead time and the option to cancel your order with no penalty.
We are not accepting any backorders at this time.
Shipping Warehouse
LTL Shipping
Orders ship via FedEx and UPS from St. Clair, MO.
Some orders may ship via LTL Freight. We will confirm your business address and receiving capability before shipping. We do not ship LTL Freight to residential addresses.