Shipping, Returns & Exchanges

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• Free Shipping on Orders Over $199
• Shipping Policies
• Shipping Insurance Policy
• Returns & Exchanges

Where We Ship

• We only ship to addresses located in the United States. If you would like your parts shipped anywhere else, you will need to arrange a freight forwarder.
• We do not offer international shipping. Most items ship via FedEx and UPS.

When Will My Order Ship?

• We ship Monday through Friday, excluding national holidays. Our cut-off for same-day shipping is 12:00 PM Central Time, though we can usually ship orders placed up to 3:00 PM.
• If we receive your order by 12:00 PM Central Time, chances are good it will ship the same day. Occasionally we receive multiple orders for the same part and need extra time to transfer stock from our secondary warehouse a couple of hours away. In that case your parts may not ship until the following business day.

Transit Times

• Lower 48 states: 1 to 4 days after your order ships
• Alaska: 4+ days
• Hawaii: 5 to 7+ days

Shipping Addresses

• Please provide a physical street address for shipping and delivery. A PO Box will result in a cancelled or delayed order.
• Please make sure your address is entered correctly.
• If your address needs to be corrected after your package has shipped, you will be billed $25.00 per package for the address correction fee. No exceptions.

Order & Delivery Updates

• You will receive an email when your order is received, when it is processing and when it has shipped.
• Tracking is generally provided within two hours of your order being loaded for shipment. In some cases your package may have shipped but tracking will not update until the next day.
• We will email you when your order is out for delivery and again when it has been delivered.
• If you are not receiving these emails, please call us during business hours so we can confirm your email address.

Out of Stock Parts

• We work hard to keep stock counts accurate, but from time to time they may not reflect actual availability.
• If a part is out of stock we will contact you immediately with a lead time and the option to cancel with no penalty.
• We are not accepting backorders at this time.

Shipping Costs

• Shipping costs and any Low Order Fees are non-refundable, except where we shipped the wrong part or the part was defective on arrival.

LTL Freight

• Some orders ship via LTL freight. We will confirm your business address and receiving capability before shipping.
• We do not ship LTL freight to residential addresses.
• If you have represented a home address as a business address, you will be billed an additional $175.00 plus any liftgate fees.

Shipping Warehouses

• Most orders ship via FedEx and UPS from St. Clair, MO.
• In some cases your parts may ship from a different warehouse in the US.

Signature Requirements

• A signature is required for orders over $700.00, or at our discretion. No exceptions.
• Someone at the recipient's address must sign for the delivery.
• Signature deliveries are made to the address on the mailing label, not to a named individual.
• If no one is available to sign, our carrier may reattempt the delivery.
• If this will be a problem, consider having your package delivered to a neighbor's address or to a FedEx "Hold At" location.
• If your parts are returned to us because the carrier could not obtain a signature, you will be refunded for your order less all shipping costs, return shipping costs and a 20% restock fee.

If you choose not to purchase insurance, TruckandTrailer.Parts and MJ Heavy Duty Parts LLC will not be responsible for any loss, theft or damage to the package or its contents during shipping. You will be responsible for handling any dispute or claim with the carrier.

If you choose to purchase insurance, any claim must be reported within 30 days of delivery. We will need documentation of the loss or damage to process your claim.

What Is and Is Not Covered

• Cosmetic damage is not covered. Minor scratches, chipped paint, rub marks and dust are normal in the parts industry.
• If your package is missing, check around your property, including behind bushes and trees, and check with your neighbors.
• If you believe your package was stolen, file a police report as soon as you notice. A police report is required for all stolen package claims.
• If the outside packaging is damaged, take pictures of the damage before opening the package.
• If parts are damaged or components are missing, photograph the outside packaging, including the shipping label, and the parts, and list what is missing.

TruckandTrailer.Parts and MJ Heavy Duty Parts LLC and our carriers are not responsible if an incorrect delivery address was provided.

How Claims Work

Please do not file the claim yourself. We will file on your behalf. If you file anyway, let us know so we do not open a duplicate claim, which slows the process and may jeopardize the payout.

• When photographing, capture the packaging, the label, the packaging tape, the inside packaging and the parts.
• All parts must be inspected during the claim process, which is why clear photographs matter.
• Most orders under $1,000.00 can be self-inspected per carrier instructions. Orders over $1,000.00 require a carrier inspection.
• If you plan to use a damaged part, do not install or alter it until after the inspection.
• Call or email us as soon as any loss or damage is noticed.
• Most lost packages are found and delivered within one or two days.
• Most claims resolve within 7 business days, though some take up to a month.

Any recovered insurance payout is mailed directly to you by check from the carrier. If you need a replacement order before the claim is processed, you will need to cover the cost of that replacement in full.

Our liability and our carrier's liability will not exceed your shipment's repair cost, its depreciated value, or its replacement cost, whichever is less.

30 Day Returns

• We offer a "no questions asked" return policy on most products.
• You have 30 days after delivery to request an RMA. Items must be in new, unused condition and in the original packaging.
• Returned parts must reach us within 21 days of the RMA being issued or the refund is forfeited. If you need more time, please let us know.

Exchanges

• Exchanges follow the same rules as returns.
• We require payment up front for the exchange if you do not want to wait for the return to be received and approved.

What You Really Want To Know

• Shipping charges are non-refundable
• You are responsible for all return shipping costs
• We do not provide return labels
• A 20% restock fee applies to all returned orders
• Any Low Order Fee charged is non-refundable
• Returns must be in new, unused condition and in the original packaging
• Special order parts are not refundable
• We are not responsible for lost or stolen packages. If you chose not to purchase insurance, contact the carrier immediately. Otherwise see our Shipping Insurance Policy.

Damaged or Lost Packages

• Inspect your package immediately on receipt. If the packaging appears damaged, photograph it before opening and contact us right away.
• See our Shipping Insurance Policy for full details on lost, stolen or damaged packages.

How To Obtain an RMA

• Fill out the RMA request form before returning any parts.
• Return instructions will be emailed to the address on file for your order.
• Parts returned without approval will be rejected and returned to you postage due.
• Parts returned to an address other than the one shown on the RMA will be rejected and returned to you postage due.

How Will I Get My Refund?

• Refunds are applied to the original payment method.
• If the original payment method is unavailable, your refund is issued as store credit.
• Refunds are credited within 5 business days of receipt at the specified warehouse.
• Refunds may take up to 10 days to post to your bank or PayPal after being issued. This depends on your bank's policies and is outside our control.