US Shipping


Same Day Shipping


Same day shipping is available for most orders placed before 3:00 PM Central Time, Monday - Friday. It does not apply to orders that need to be shipped LTL Freight. We ship ground using the following carriers: USPS, FedEx, UPS, Speedee Delivery, ASAP Express or Route Delivery.

Free ground shipping applies to all orders over $149.00 USD unless noted otherwise, within the contiguous US. Some oversize and heavy parts will ship for an additional fee and is noted on the product page for that part. Shipping to Alaska, Hawaii, US Territories or APO/FPO addresses are excluded from free ground shipping.

We reserve the right to ship your parts via an LTL freight carrier service. We will contact you to verify your business address and dock/forklift access before shipping via an LTL carrier.

Shipping costs are non-refundable. We do not ship on Saturday, Sunday and most standard US holidays.

If there are any questions, please call us at 800-435-3509 before placing your order.


Special Orders


Special order parts cannot be cancelled once an order is processed, are non-returnable and non-refundable. Special order parts may take 6-10 weeks, or longer, for delivery. You will be provided an estimated lead time before order is finalized. Please note that we are at the mercy of the manufacturer for special order parts and lead time can not be guaranteed.


Damaged Parts


If your part arrives in a box that is damaged, it is your responsibility to report the damage to the carrier and contact us immediately to report the damage. 


US Returns and Exchanges


Returns


14 Day "No Questions" Returns - If you would like to return your item, for any reason, within 14 days of order placement, you may contact us for an RMA or you may initiate a return on the My Account page. Refunds are given for the part only and does not include original shipping/handling and/or any return shipping costs incurred.

Items must be in original, unused, uninstalled condition and will be inspected upon return for any damage, signs of installation and use. If the item is deemed to be in un-saleable condition, your refund will be denied and if you choose to keep the part, you will be responsible for return freight.

If a part arrives back to us without one of the following:

-          RMA number written on the box or label

-          Original order number written on the box or label

-          Legible copy of the invoice

-          Legible copy of the RMA

Your return processing may be delayed, and you will be assessed a restocking fee of the greater of $25 or 15% of original order total.

Please do not return your parts to the manufacturer or shipping warehouse. Follow the RMA directions carefully. Any parts returned to the manufacturer or shipping warehouse will forfeit any refund and parts will be returned to you postage due.

To complete your return, we require a receipt, proof of purchase or order number and an RMA. An RMA can be obtained by contacting us at 800-435-3509 between the hours or 9:00 AM and 7:00 PM Central Time Monday – Friday or by visiting your My Account page.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 days.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If your part arrives in a box that is damaged, it is your responsibility to report the damage to the carrier immediately. We will help in any way we can, but we cannot initiate a claim for damaged packages with the carrier.

If you need to exchange it for the same item, give us a call at 800-435-3509 between the hours or 9am and 7pm CDT Monday – Friday to request an RMA.

International Shipping and Returns


International Shipping


We're pleased to offer direct shipping to many of our customers outside of the United States, powered by GlobalShopex. For all international destinations, details are provided below.


What you can expect at Checkout

All product prices are shown in US Dollars on the website. When you select International Checkout, and when you choose to prepay duties and taxes, the order total shown is all–inclusive to cover all costs required to deliver your TruckandTrailer.Parts order—and it's guaranteed at the exchange rate in effect the moment you complete your transaction.


How to Check Out

Add items to your cart and click on "View Cart" to go to your Cart Page. Make sure you proceed to International Checkout.


Customer Service (From Outside the United States): +1 786.391.4868


International Returns


For returns from International locations, please contact our shipping partner, GlobalShopex, to initiate the returns process:

Customer Service (From Outside the United States): +1 786 3914868


International Shipping FAQ


Q: Will you quote my shipping cost for destinations outside of the United States?
A: Yes, using the International Checkout option at Checkout will give you the most up-to-date and complete quote available. See the next question for instructions.

Q: How do you ship to destinations outside of the United States?
A: Simply add items to your shopping cart and click on "International Checkout" at Checkout. When you complete the International Checkout form (powered by GlobalShopex), you will see your total price including shipping, handling charges, taxes and duties in the local currency.

Q: How many countries do you ship to?
A: We ship to over 200 countries and territories.

Q: Do sale prices carry into the International Shopping Cart?
A: Yes, while the items are actively on sale, the amounts in the shopping cart will reflect the sale price.

Q: Why does the converted value appear higher than what the current exchange rate is?
A: Since GlobalShopex is receiving credit card payments in your local currency, there is a cost to convert it into US Dollars.

Q: Can I pay with US Dollars (USD)?
A: Yes, to pay with USD, select PayPal as your payment method.

Q: Are duty and tax fees guaranteed?
A: Yes, the cost is guaranteed when a customer chooses to prepay duties and taxes.

Q: Are my packages insured?
A: Yes, every shipment is traceable and insured.

Q: On average, how long will it take to receive my package?
A: It depends on the destination, typically 5 to 10 business days from leaving the GlobalShopex international logistics hub.

Q: What are the payment methods offered?
A: Visa, Master Card, Amex, Discover, Diners Club, PayPal, Money Gram, Western Union, Safety Pay, AliPay & Bank Transfer
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